SHIPPING & RETURNS
If you have any concerns with your order, please don't hesitate to contact us at firstname.lastname@example.org. Include your full name & order number. We will get back to you as soon as possible! Thank you.
First things first - we want to make sure you are in love with your henna cones! Henna cones are handmade, natural products. Due to this, variations in consistency and texture occur week to week. Regardless, if you feel your item has arrived defective or damaged in any way, please be sure to notify us as soon as possible. Your order may be refunded or exchanged at our discretion.
Henna is a perishable item - all sales are final when your cones are shipped out.
All products are shipped on Monday. Orders must be placed by Sunday at 9 PM PST to be shipped in the same week. If an order is placed on a non-shipment day, the order will be freshly processed and dispatched on the very next Monday.
Please freeze your cones immediately upon arrival. Keep an eye on your tracking number! Henna cones are perishable. Anjali Henna can only guarantee freshness if cones are shipped via Priority Express and frozen immediately upon arrival. Anjali Henna is not responsible for cones that have prematurely expired due to negligence on the customer's behalf.
Please double check your shipping information before submitting your order. If there is any issue with the address you placed your order with, please contact us via email immediately to see if the issue can still be resolved. Unfortunately, shipping errors cannot be rectified once the item has shipped.
While we do everything we can to ensure your order is delivered in a timely manner, we are not liable for any delays or mistakes incurred by the local mail courier.